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Faqs

  •  What is your return policy?

    Zaramella Argenti certifies the authenticity and quality of its products that are handcraft made and is submitted to a tough quality control.

    Nevertheless, the customer benefits from a withdrawal period of fifteen whole days starting from the date of receipt of the Zaramella Argenti products ordered on the Website.

    He must return the Zaramella products at his cost, in their original and complete condition.To do that, the customer has to call our customer service 00 39 04 99070086, Monday to Friday from 10am to 17pm, or has to send an email to support@zaramellaargenti.it.


  •  How much do you charge for delivery?

    We have a no charge for shipping or handling policy for your purchase.

    For domestic orders, Zaramella Argenti offers BRT express courier.

    For international orders, Zaramella Argenti offers DPD, FedEx and DHL no rate shipping to most countries.

    Additional delivery charges may be applied for large or heavy items.

  •  Does Zaramella Argenti ship worldwide?
    Zaramella Argenti is a company that exports its products to all countries of the world.
  •  How can I track my order?

    When you purchase on Zaramella Argenti.it, you´ll receive an email with a tracking number.

    Use this trucking number to track your order.

  •  How long will it take to deliver my purchase?

    We know you want your purchases as quickly as possible and you will receive your purchase in 5 to 20 working days.

    Our estimated delivery date for your order is based on how quickly we can obtain and ship your items, your address and shipping speed.

  •  What is the difference between sterling silver and silver plated?
    Sterling silver items are composed of 925 part of pure silver in a total of 1000 parts, it’s the most prestigious quality of silver, silver plated items are made of metal like alpaca or brass and are finished with a bath of pure silver
  •  Who can I contact regarding a concern with a product?

    Ideally, you should contact our Sales Department at support@zaramellaargenti.it or our Customer Relations Online team on 0039 04 99070086.

  •  How do I get a Zaramella Argenti catalogue?
    You may view Zaramella Argenti catalogues online.
  •  Can I change or cancel my order?

    You can change or cancel your order by calling the Customer Relations Online Team on 0039 04 99070086.

    Please note we aim to despatch your items as quickly as possible, so will not be able to make any changes to your order if it has already been despatched.